A continuación, te explicamos cómo puedes abordar eficazmente los comentarios de las partes interesadas externas en un rol de RSC.

To effectively address feedback from external stakeholders in a CSR role: 1. Listen actively: Understand their concerns and perspectives fully. 2. Acknowledge feedback: Show appreciation for their input. 3. Assess and prioritize: Evaluate the feedback's relevance and urgency. 4. Engage in dialogue: Communicate transparently about possible actions and constraints. 5. Implement changes: Integrate feasible suggestions into CSR strategies. 6. Follow up: Provide updates on actions taken and outcomes achieved. 7. Document and report: Maintain records of feedback and responses for accountability and future reference.

Dans le cadre de vos initiatives RSE, vous êtes régulièrement confronté aux commentaires, questions et critiques de vos parties prenantes externes : ONG, associations, clients, riverains, etc. Loin d'être un fardeau, ces échanges sont une formidable opportunité d'améliorer durablement votre impact. Pour ce faire, il faut : - Identifier les parties prenantes clés les plus influentes et légitimes, - Etablir des canaux de dialogue régulier, accessibles et transparent, accueillir les critiques avec ouverture d'esprit en identifiant les points de désaccord, analysez leur bien-fondé et soyez prêt à ajuster votre approche si nécessaire, et - Renforcer la confiance.

एक संगठन में कॉर्पोरेट सोशल रिस्पॉन्सिबिलिटी (CSR) प्रमुख की भूमिका अत्यंत महत्वपूर्ण होती है। वे संगठन की CSR रणनीति का विकास और कार्यान्वयन करते हैं, सुनिश्चित करते हैं कि कंपनी की गतिविधियाँ सामाजिक रूप से जिम्मेदार, पर्यावरणीय रूप से टिकाऊ और नैतिक रूप से सही हों। CSR प्रमुख का काम स्टेकहोल्डर्स के साथ मजबूत संबंध बनाना, CSR कार्यक्रमों की निगरानी और मूल्यांकन करना, और CSR प्रयासों के बारे में जागरूकता बढ़ाना शामिल है। इसके अलावा, वे संगठन के कर्मचारियों को CSR गतिविधियों में शामिल करने के लिए प्रेरित करते हैं और संगठन की ब्रांड प्रतिष्ठा को मजबूत करने में मदद करते हैं। इस प्रकार, CSR प्रमुख संगठन की दीर्घकालिक स्थिरता में महत्वपूर्ण योगदान देते हैं।

Active listening is necessary in a CSR role to fully comprehend the expectations and concerns of external stakeholders. Establishing trust and demonstrating to stakeholders the value of their opinion is essential for sustained involvement.

Sorting stakeholder feedback according to relevance and impact is one way to analyze it in CSR. To demonstrate responsiveness to pressing issues, a CSR team may, for example, give priority to activities that directly target pollution reduction above other community projects after gathering input from community organizations regarding environmental problems pertaining to a manufacturing plant.

In order to engage stakeholders in CSR in an open manner, decisions must be publicly explained and comments must be addressed. To ensure ongoing improvement and transparency in their CSR activities, a firm that is being criticized for its labor practices, for instance, might openly address concerns, detail the immediate steps taken to improve conditions, and commit to ongoing communication with stakeholders.

One example of how a business might implement changes in CSR based on stakeholder feedback is how it addresses customer concerns regarding environmentally friendly packaging. They might demonstrate their proactive participation and dedication to sustainability by introducing biodegradable alternatives, communicating these changes through marketing campaigns that emphasize environmental responsibility, and inviting more input to strengthen their strategy.

A corporation tracking the decrease in carbon emissions after implementing sustainable practices in response to community concerns might serve as an example of measuring the impact of CSR initiatives based on stakeholder feedback. Through consistent reporting of these data and continuous feedback requests, the organization cultivates trust and engagement with stakeholders by exhibiting transparency and accountability in addressing environmental concerns.