Está navegando por los desafíos de la defensa del paciente. ¿Cómo puedes mejorar las habilidades de escucha activa?

After more than 25 years of working with patients and families during their healthcare journey's the single most important thing I have learned is that most have no idea what they want or need during their healthcare experience. As a result, I have become exceptionally successful at active listening in order to put words to their feelings. It is truly remarkable the connection that can be built by providing a safe space for them to express themselves and repeating back to them the words and phrases that perfectly express what they have thus far been unable to explain. Utilizing active listening to demonstrate empathy in this manner is life changing for both the patient, their family, and those of us who serve them.

Put yourself in the patient's shoes to better understand their perspective and emotions Validate their feelings and experiences without judgment Demonstrate compassion and a genuine desire to help

One thing I’ve found helpful is listening to what’s not being said, putting myself in my patient position and understanding that during a time of need you want someone to be your voice or reasoning, understanding and clarity. You just want someone to help you fill in the blanks and provide the reassurance that you are not alone, and it’s okay to feel the many emotions on will go through during a scary time whether it’s your going through it or your family member.

Not only reading the patient's body language, but how you respond can make or break patient's trust. Accurately reading patients body language and responding appropriately can change a patients entire experience of care. For example, never use accusatory language in response to withdrawn body language. Instead, respond with affirming your understanding of their hardship and reiterating your commitment to their wellness. Explain that you understand that the setting and past experience can make openness difficult, but that you, the provider, are ready to help.

I’ve always gave my patients the attention they needed. Even when I’m completing my assessment, I’ve never charted and talk to my patient with my back turnt. This will not only let my patient know I’m fully engaged with what they are discussing with me, this also allowed me to see how they responded to what I was asking which depending on what was “not” said if I should go into more detail to get down to the root of what they were wanting me to know.

Assumptions can be dangerous in care, but one assumption that should be maintained is the assumption of competence. Especially in the case patients with chronic conditions, past experiences of infantilization and medical gaslighting have a tremendously negative impact on their mental health and over all wellbeing. Assume the patient is intelligent, assume the patient knows their body, and communicate clearly with that in mind. Creating space for the patients' questions is as important as creating a space where they feel that their questions and reporting are respected, and that the patient's communication matters.

Never assume you know what’s going on with your patient nor what it is they are seeking. Always try to ask those open ended questions and repeat back what you heard them say and what it is they are possibly needing to make sure you are meeting the patients needs and caring for them properly

Adapt your listening style to the individual patient's needs and preferences Be mindful of cultural differences that may impact communication Seek feedback from patients or colleagues on ways to improve your listening skills Practice active listening in all aspects of your life to make it a habit

Providing excellent patient care involves a compassionate, patient-centered approach that includes effective communication, active listening, and empathy to understand and meet patients' needs. Ensuring timely and accurate diagnosis, treatment, and follow-up while maintaining patient safety and comfort is crucial. Great bedside manners complement this care by showing kindness, respect, and attentiveness, making patients feel valued and understood. This combination fosters trust, reduces anxiety, and enhances the overall patient experience.