Lost or Stolen Systems

Applies to:  Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model, New Nintendo 3DS, New Nintendo 3DS XL, New Nintendo 2DS XL, Nintendo 3DS, Nintendo 3DS XL, Nintendo 2DS, Classic Edition Series, NES Classic Edition, Super NES Classic Edition, Wii U Deluxe, Wii U Basic, Wii, Wii mini, Nintendo DSi, Nintendo DSi XL, Nintendo DS, Nintendo DS Lite

Use this article if a console is missing, lost, or may have been stolen.

  • My system was lost/stolen
    How do I find my system serial number?

    Check the box that the system came in and/or the receipt from when you purchased it; it is possible that the serial number is on one of those items.

    If you are still unable to locate this information, please contact us for further assistance.

    Can Nintendo help me locate my system?

    We are unable to track or otherwise determine the location of a lost/stolen system. Please report the loss to local law enforcement.

    How do I remove my Nintendo Account and payment information from the system?

    Please see Nintendo Account Recovery Process.

    How do I transfer my Nintendo Account or Nintendo Network ID (NNID) to another system?
    Does product warranty cover lost or stolen items?

    Product warranty does not cover lost or stolen items. Nintendo does not replace products that are missing or stolen.

  • I found a lost/stolen system

    Please turn the system in to a nearby lost and found or contact local law enforcement.

  • I am a law enforcement agent

    Please contact us for further assistance.

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