Important
Nintendo no longer offers factory repairs for the following systems:
- Original Nintendo 3DS - Model No. CTR-001 - Serial numbers begin with “CW” or “CB”
- Original Nintendo 3DS XL - Model No. SPR-001 - Serial numbers begin with “SW” or “SB”
- New Nintendo 3DS - Model No. KTR-001 - Serial numbers begin with “YW”
Click here for information on replacement and upgrade options.
Repairs for all other Nintendo 3DS family systems are still available.
Note: Help with audio or video issues, power troubleshooting, error messages and more can be found on our support site.
Game Cards and accessories can also be repaired or replaced.
To learn more about our warranty policy, read our updated hardware, software, and accessory warranty.
Physical and Liquid Damage
If your system has been physically damaged or dropped into liquid, use the appropriate link below to set up a repair. Please note that these issues are not covered by warranty:
Complete these steps
- Type a summary of your issues into the search box above. For example, if your Nintendo 3DS family system is not charging, search the term "not charging" or "power issues." If your system has a cracked screen, search "cracked screen" or "broken screen."
- Select an article that is relevant to your issue.
- Perform the troubleshooting listed in the knowledge article. This troubleshooting may resolve your issue, and therefore a repair may not be necessary and you'll be able to go back to playing games and enjoying your system.
- If the troubleshooting does not resolve your issue, you will be given a link to repair your system. In some cases, you will need to call us for further support.
