Touch Screen Is Not Responding on Nintendo Switch

Applies to:  Nintendo Switch Family, Nintendo Switch, Nintendo Switch Lite, Nintendo Switch - OLED Model

Steps to help you when the screen on the Nintendo Switch console does not work as expected when you tap or swipe it with your finger.

Before you start

You will need:

  • Your Nintendo Switch console
  • A soft, dry, clean cotton cloth

What to do

  1. Power off the Nintendo Switch console by holding the POWER button for at least three seconds, then selecting Turn Off from the Power Options menu.
  2. Remove any screen protectors from the console.
  3. Clean the console screen using a soft, dry, clean cotton cloth.
    Important: Do not use solvents or cleaners of any kind.
  4. Power on the console by pressing the POWER button.
  5. Run the touch screen test, using your finger when touching the screen.
    • How to run a touch screen test
      1. From the HOME Menu select System Settings. Scroll down the menu on the left-hand side and select Controllers and Sensors.
        Test Input Devices being highlighted on the Controllers and Sensors option of the Nintendo Switch System Settings screen
      2. Select Test Input Devices, then Test Touch Screen.
        Test Touch Screen being highlighted on the Test Input Devices screen
      3. Use your finger (not a stylus) to draw something on the screen.
        Lines being drawn on the Test Touch Screen screen
      4. There is no confirmation message. Press the B Button to return to the previous screen.

      For more information, please see How to Run the Touch Screen Test.

    • Touch screen is still not responding

      If the touch screen is still not responding, the system will need to be repaired.

      For your convenience, Nintendo provides a quick and easy-to-use online repair process.

Additional information

Styli from previous Nintendo products will not work with the Nintendo Switch’s capacitive touchscreen design.

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