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MStampley55 Author

Level 1

4 points

I’m unable to download or update apps on my iPhone.

When I click to update or try to download an app it says that it’s been disabled in my App Store. How do I fix this

iPhone SE, iOS 17

Posted on Jul 9, 2024 11:09 PM

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2 replies

Limnos

Level 10

413,773 points

Jul 11, 2024 6:46 AM in response to MStampley55

Hello,

If you see this message: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , or one saying, “You cannot login because your account has been locked”, you must contact Apple for help. This is not something you can fix yourself and nobody on this forum can resolve this for you. Click or tap on this link provided by Apple to be put directly in touch with the people who can help you with this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

or for telephone contacts refer to: Contact Apple for support and service - Apple Support

Dah•veed

Level 9

65,005 points

Jul 10, 2024 11:09 PM in response to MStampley55

If you see a message that says 'Your account has been disabled in the App Store and iTunes -

https://getsupport.apple.com/solutions

If you open the link on a Mac, choose App Store>Apple ID & iCloud>Your account has been disabled...

M1 Mac mini, macOS 14.5;  Watch, series 7 GPS/cellular, watchOS 10.5; iPhone 12 Pro, iOS 17.5; TV 4th Gen, tvOS 17.5; HomePods, audioOS 17.5 and Airport Express w/ Airplay 2

I’m unable to download or update apps on my iPhone.