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How to get the App Store back on my iPhone?

I was trying to download something but the app wouldn’t open so I gave the phone to a friend to try and I think she deleted the app or it disappeared


[Re-Titled by Moderator]

iPhone 13, iOS 16

Posted on Jan 10, 2024 5:34 PM

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Question marked as Top-ranking reply

Posted on Jun 20, 2024 9:04 PM

I am having the same issue. The app store icon is not on the home screen nor the app library on the ipad. I, too, have turned off all screen time on my daughter's iPad.


It has vanished from the home screen and App Library. I do see it in the setting, however.

29 replies

Jul 10, 2024 8:47 AM in response to DvrDiva

Update:

So we’re all in agreement: if you TURN OFF content and restrictions, app store comes back.

Problem: We want to keep content and restrictions turned on because there are other items within that area that need to be turned on for parental control.

Fix: none at this time that would allow content restrictions to be on AND app store available where the child could still ask for apps, but an approval by password from a parent who be allowed.


Want: a software update by apple that addresses this glitch.

Jan 10, 2024 6:28 PM in response to rkay176

The App Store app is not one of the apps that can be deleted but it can be removed from the Home Screen. Go to the App Library (swipe left past your last Home Screen). From there you can touch and hold an app and slide it to the Home Screen.

Also note the Search window at the top of the App Library.


Another reason for it not being visible is due to a restriction on purchasing. Go to Settings and tap Screen Time, tap Content & Privacy Restrictions, tap iTunes & App Store Purchases, choose a setting and set to Allow. Also see the following Apple Support article for more information: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support


Jul 5, 2024 1:32 PM in response to Badgerdontcare7

I think I have the solution for this. As other folks said below, first turn Content & Privacy Restrictions off completely. (Settings > Screen Time > Content & Privacy Restrictions). Next, restart your phone. The app store then showed up for me. It took that restart to make it work for me.


Also, I was able to turn the Content & Privacy Restrictions toggle back on with no issues. (i.e., The App Store still showed up for me.) NOTE: Make sure that within Content & Privacy Restrictions > iTunes and App Store Purchases you have Installing Apps set to Allow.


So, this looks to be a bug. In the past I'd set iTunes and App Store Purchases > Installing Apps to Don't Allow and have toogled it back to Allow with no problem. However, the last time I did this, when I went back to my Home Screen the App Store was there and then.... it just disappeared -- right before my eyes! Strange.


Btw, I'm on an iPhone 13, version 17.5.1

Jul 4, 2024 12:19 PM in response to DvrDiva

The exact same thing is happening on my daughter’s iPad but not my son’s iPad which is the same model. The only way the App Store will reappear is if you completely turn the Content & Privacy Restrictions off which I don’t want to do at all. Usually if Installing Apps is toggled to don’t allow the App Store would go then it would come back when you toggle Allow but this no longer works

Jun 23, 2024 7:22 PM in response to belle182

I followed the above directions. Issue with Apple. My kids used to be able to request app and I could approve, but now the App Store has disappeared if Content & Restrictions is turned on. I then have to immediately turn back on. Annoying, but Apple wants to make it difficult.


Go to Settings and tap Screen Time, tap Content & Privacy Restrictions, tap iTunes & App Store Purchases, choose a setting and set to Allow. Also see the following Apple Support article for more information: Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

How to get the App Store back on my iPhone?

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