Less than 3 months in the vac can't find the cleaning station, 3 chats and some trouble shooting over a Saturday determined it all needed to go back for repair. Two chats and an email indicated I'd get a return label that would include pickup at my door, but when I tried to sched it with UPS, I was informed that I would have to pay. A third chat again said it's included and I was give a phone number for the wrong dept to deal with it. After a transfer I was told that pickup Is NOT included, I would need to drop it off. I have a bad back, and carrying this into a store is going to be more than a bother, but I want the thing back ASAP as its painful to use my reliable Dyson. The last phone number given had to be contacted in business hours so I was too late to get a hand with it in the weekend. Mixed messaging does not instill confidence in a company I tend to trust for consumer electronics.
UPDATE: 5 months after the repair was complete, my vac is working great. Just had to replace the bag in the station for the first time since it came back. A red light on the station and a message in the app let me know it was time.
It runs 3 days a week for 90 minutes each time and vacs hardwood, carpet and runners all very well.
I've found that if it starts go return for a charge before finishing, or if its battery runs down before it can get back to the station to charge, then it needs a cleaning of the sensor area and roller. I do this about once a month and give the dust bin a good cleaning too. I bought second filter for the dust bin so the freshly cleaned one can dry for a few days while the vac goes back to work.
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From the manufacturer
Jet Bot Comparison
90 min | Cleaning Time | 90 min |
Up to 30W | Suction (Watts) | Up to 5W |
LiDAR | Navigation System | LiDAR |
| | Object Recognition | |
| | Home View | |
| | Clean Station | |
3D Camera | Obstacle Sensor | Infrared |
90 min | Cleaning Time | 90 min |
Up to 30W | Suction (Watts) | Up to 5W |
LiDAR | Navigation System | LiDAR |
| | Object Recognition | |
| | Home View | |
| | Clean Station | |
3D Camera | Obstacle Sensor | Infrared |
Videos
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Videos for this product
4:27
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Jet Bot AI+ Complete Review and Demo!
✅ Derek Reviews
Videos for this product
0:56
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Specific details you should know - features we love!
Amy Rynhart
Videos for this product
7:22
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8 Objective Cleaning Tests - Samsung Jet Bot AI+ Review
Modern Castle
Videos for this product
1:27
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Jet Bot AI+
SB24I
Compare with similar items
This Item  SAMSUNG Jet Bot AI+ Robot Vacuum Cleaner w/Object Recognition, Intelligent Cleaning, Clean Station, 5-Layer Filter, Touchless Dust Removal for Hardwood Floors, Carpets, VR50T95735W, White |  |  |  |  |  | |
| Price | -25% $975.00 List: $1,299.00 | $899.99 | $449.99 | $1,699.99 | $1,299.99 | $899.99 |
| Delivery | Get it Jul 10 - 11 | Get it as soon as Friday, Jul 12 | Get it as soon as Wednesday, Jul 10 | Get it as soon as Thursday, Jul 11 | Get it as soon as Monday, Jul 15 | Get it as soon as Wednesday, Jul 10 |
| Customer Ratings | ||||||
| Suction power | ||||||
| Battery life | ||||||
| For deep cleaning | ||||||
| Value for money | ||||||
| For cleaning up hair | ||||||
| Sold By | Tech Source Pros | EufyHome | Amazon.com | Dreame International (HongKong) Limited | Roborock Technology Co. Ltd | Dreame International (HongKong) Limited |
| surface suggestion | Carpet | Carpet | Carpet & Hard Floors | Hard Floor,Carpet, Marble, Wood, Tile, and more. | Carpet, Marble, Wood, Tile, Upholstery | Hard Floor, Tile, Marble, Stone, Carpet, Wood |
| batteries included | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
| battery average life | — | — | 30 days | 180 minutes | 180 minutes | 210 minutes |
| compatible devices | Amazon Echo | Amazon Echo | Amazon Echo | Amazon Echo | Amazon Echo, Google Home, Smartphones | Amazon Echo |
| weight | 29.82 pounds | 26.01 pounds | 13.23 pounds | — | 28.4 pounds | 38.2 pounds |
Reviews with images
Impressed- and here's hoping it lasts a long time!
I am impressed. It cleans well and thus far; the shocking surprise is it's relatively quiet for a vacuum. My Apple Watch reports it as about 65-67 dB with me standing right over it while it is working. Its navigation is excellent- and trust me, and right now, my house would challenge any robot vacuum's navigation. I am in the middle of moving a lot of stuff around and cleaning out things. There's just stuff and boxes all over. Yet, "Snoopy" (hey, it is white with some dark spots!) did a fantastic job getting around everything. Bottom line, it took the black dog hair off the floors and carpets and did not get stuck.It did have a couple times where it seemed to have "issues" returning to the dock- but it eventually decided it was in the right place and backed in. The clean station, as you might expect, is louder than the unit when it empties, but it's brief. For those that complained about it- I'm not sure why. It must evacuate everything that the unit picks up, and it does it well. The bag should last 2 to 3 months. I already own the Samsung BESPOKE JET plus Clean Station and it is the exact same idea. Same size bag with slightly different configuration. The bag packs in the dirt well and trust me when I say it gets a lot around this house mostly thanks to the dog hair (yes, it's that bad, and if I was allergic, I'd be dead).The only negative I can see so far- is that the main unit is a tad tall. It's not going to go fit under some lower sofas, furniture, or beds. If that's critical to you, this is not the unit for you. Plus, I still have my excellent Neato D7, which can, if it chooses to, go on the mission impossible of cleaning under beds and furniture should I need it. 😂The SmartThings app is a bit overwhelming at first, because it encompasses so many assorted products from Samsung, and other companies. If you're not techy, you'll have a bit of a learning curve and could get aggravated. You can always find someone who is tech savvy- and they can help. Part of the issue is that the app does a lot of different things- and it isn't always as intuitive as it should be. However, once you learn the design- you can navigate it well. I think Samsung would do itself a favor if they had a "simple mode" option for the app- especially if someone doesn’t own several products or it’s their first experience with the Smart Things App. I wish they’d refine the app more frequently.I view these units as the "keep it cleaner in-between" cleaner. If you have a super shedder dog like I have, it can help keep you sane. I love my dog, but shedding is his superpower. The minute you neglect to vacuum, it's EVERYWHERE. There is nothing worse than seeing dog hairs where they never should be seen. Ever. Do not ask. For me, these robot vacuums are a miracle! Yes, I liked my Neato a lot, but neato really needs to improve the dirt disposal process. It is too messy. My solution was just to use my regular vacuum to clean it out. That just became annoying. This is why the Clean Station concept is so appealing! It is so well executed by Samsung, having had such a positive experience with the Bespoke Jet- I knew pretty much the quality I was going to get. So far, I am not disappointed.If I ever am, I will update this review appropriately. 😉
Top reviews from the United States
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Reviewed in the United States on July 18, 2022
Reviewed in the United States on October 7, 2022
Reviewed in the United States on June 5, 2023
It did have a couple times where it seemed to have "issues" returning to the dock- but it eventually decided it was in the right place and backed in. The clean station, as you might expect, is louder than the unit when it empties, but it's brief. For those that complained about it- I'm not sure why. It must evacuate everything that the unit picks up, and it does it well. The bag should last 2 to 3 months. I already own the Samsung BESPOKE JET plus Clean Station and it is the exact same idea. Same size bag with slightly different configuration. The bag packs in the dirt well and trust me when I say it gets a lot around this house mostly thanks to the dog hair (yes, it's that bad, and if I was allergic, I'd be dead).
The only negative I can see so far- is that the main unit is a tad tall. It's not going to go fit under some lower sofas, furniture, or beds. If that's critical to you, this is not the unit for you. Plus, I still have my excellent Neato D7, which can, if it chooses to, go on the mission impossible of cleaning under beds and furniture should I need it. 😂
The SmartThings app is a bit overwhelming at first, because it encompasses so many assorted products from Samsung, and other companies. If you're not techy, you'll have a bit of a learning curve and could get aggravated. You can always find someone who is tech savvy- and they can help. Part of the issue is that the app does a lot of different things- and it isn't always as intuitive as it should be. However, once you learn the design- you can navigate it well. I think Samsung would do itself a favor if they had a "simple mode" option for the app- especially if someone doesn’t own several products or it’s their first experience with the Smart Things App. I wish they’d refine the app more frequently.
I view these units as the "keep it cleaner in-between" cleaner. If you have a super shedder dog like I have, it can help keep you sane. I love my dog, but shedding is his superpower. The minute you neglect to vacuum, it's EVERYWHERE. There is nothing worse than seeing dog hairs where they never should be seen. Ever. Do not ask. For me, these robot vacuums are a miracle! Yes, I liked my Neato a lot, but neato really needs to improve the dirt disposal process. It is too messy. My solution was just to use my regular vacuum to clean it out. That just became annoying. This is why the Clean Station concept is so appealing! It is so well executed by Samsung, having had such a positive experience with the Bespoke Jet- I knew pretty much the quality I was going to get. So far, I am not disappointed.
If I ever am, I will update this review appropriately. 😉
Impressed- and here's hoping it lasts a long time!
Reviewed in the United States on June 5, 2023
I am impressed. It cleans well and thus far; the shocking surprise is it's relatively quiet for a vacuum. My Apple Watch reports it as about 65-67 dB with me standing right over it while it is working. Its navigation is excellent- and trust me, and right now, my house would challenge any robot vacuum's navigation. I am in the middle of moving a lot of stuff around and cleaning out things. There's just stuff and boxes all over. Yet, "Snoopy" (hey, it is white with some dark spots!) did a fantastic job getting around everything. Bottom line, it took the black dog hair off the floors and carpets and did not get stuck.Reviewed in the United States on June 5, 2023
It did have a couple times where it seemed to have "issues" returning to the dock- but it eventually decided it was in the right place and backed in. The clean station, as you might expect, is louder than the unit when it empties, but it's brief. For those that complained about it- I'm not sure why. It must evacuate everything that the unit picks up, and it does it well. The bag should last 2 to 3 months. I already own the Samsung BESPOKE JET plus Clean Station and it is the exact same idea. Same size bag with slightly different configuration. The bag packs in the dirt well and trust me when I say it gets a lot around this house mostly thanks to the dog hair (yes, it's that bad, and if I was allergic, I'd be dead).
The only negative I can see so far- is that the main unit is a tad tall. It's not going to go fit under some lower sofas, furniture, or beds. If that's critical to you, this is not the unit for you. Plus, I still have my excellent Neato D7, which can, if it chooses to, go on the mission impossible of cleaning under beds and furniture should I need it. 😂
The SmartThings app is a bit overwhelming at first, because it encompasses so many assorted products from Samsung, and other companies. If you're not techy, you'll have a bit of a learning curve and could get aggravated. You can always find someone who is tech savvy- and they can help. Part of the issue is that the app does a lot of different things- and it isn't always as intuitive as it should be. However, once you learn the design- you can navigate it well. I think Samsung would do itself a favor if they had a "simple mode" option for the app- especially if someone doesn’t own several products or it’s their first experience with the Smart Things App. I wish they’d refine the app more frequently.
I view these units as the "keep it cleaner in-between" cleaner. If you have a super shedder dog like I have, it can help keep you sane. I love my dog, but shedding is his superpower. The minute you neglect to vacuum, it's EVERYWHERE. There is nothing worse than seeing dog hairs where they never should be seen. Ever. Do not ask. For me, these robot vacuums are a miracle! Yes, I liked my Neato a lot, but neato really needs to improve the dirt disposal process. It is too messy. My solution was just to use my regular vacuum to clean it out. That just became annoying. This is why the Clean Station concept is so appealing! It is so well executed by Samsung, having had such a positive experience with the Bespoke Jet- I knew pretty much the quality I was going to get. So far, I am not disappointed.
If I ever am, I will update this review appropriately. 😉
Images in this review
