DLG (Digital Luxury Group)

DLG (Digital Luxury Group)

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Luxury is in our DNA. We are the leading strategic partner for luxury & lifestyle brands.

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With offices in Geneva, New York and Shanghai, DLG (Digital Luxury Group) is the leading strategic partner for luxury & lifestyle brands. We know what sophisticated audiences want and how to engage them through meaningful digital experiences. In August 2021, DLG Geneva was awarded the Great Place to Work© certification and ranked among Europe's Top 10 Best Workplaces™.

Website
http://www.digitalluxurygroup.com/
Branche
Werbedienstleistungen
Größe
51–200 Beschäftigte
Hauptsitz
Geneva
Art
Personengesellschaft (OHG, KG, GbR etc.)
Gegründet
2011
Spezialgebiete
Market Research, Luxury Industry, Search Engine Marketing, Strategic Consulting, Watches & Jewelry, Search Engine Optimization, Analytics, Metrics Dashboards, premium brands, art thinking technology, digital strategy, social media, performance marketing, consumer insights, digital planning, global campaigns , influencer & KOL, SEA, Social CRM, Omnichannel, E-commerce, Data science, Intelligence und tailored solutions

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Beschäftigte von DLG (Digital Luxury Group)

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  • Unternehmensseite von DLG (Digital Luxury Group) anzeigen, Grafik

    26.923 Follower:innen

    Thanks for the invitation to "The China Show" on Bloomberg Television. In this segment, DLG (Digital Luxury Group)'s Managing Director, China Consulting, Jacques Roizen, speaks with Daniel Zipser, Annabelle Droulers, and Yvonne Man about the latest dynamics of Chinese luxury consumers. Jacques noted: "The Chinese luxury market is far more than the performance of luxury brands in China."

    Profil von Jacques Roizen anzeigen, Grafik

    Managing Director, China Consulting at Digital Luxury Group

    For months, my colleagues at DLG (Digital Luxury Group) and I have been arguing that the so-called “China luxury slowdown” narrative is the result of an incomplete perspective on the Chinese luxury market. This morning, I had the opportunity to share this perspective on The China Show with Annabelle Droulers and Yvonne Man of Bloomberg News, along with Daniel Zipser of McKinsey & Company. While it's true that the revenue of luxury brands inside China has declined, this is not an indication of weakness in the Chinese luxury market, but a sign that consumers are shifting back to their pre-pandemic habits: 👉 In 2019, Chinese consumers were making two-thirds of their luxury purchases outside of China. 👉 The travel restrictions imposed by China's zero-COVID policy forced them to spend exclusively within the country, leading to an artificial and unsustainable surge in domestic luxury spending. 👉 Now, as international travel resumes, we are simply witnessing a reversion to the well-established pre-pandemic behavior of Chinese consumers. 👉 Obviously, the lack of global price harmonization is further encouraging Chinese consumers to shop abroad and capture price differences, often in the range of 20-30%, especially in Japan, which has become a top destination for many Chinese luxury consumers. The key question is whether the rise in Chinese luxury expenditures abroad is compensating for the decline in domestic spending. The following three points suggest that this may be the case: 👉 International travel by Chinese tourists in the first half of 2023 was still below 40% of 2019 levels, but this year it has already recovered to 80% of 2019. 👉 Duty-free overall shopping by Chinese tourists according to Global Blue is up 22% in June 2024 compared to June 2019 - that’s 122% of what was spent in 2019, while luxury is just a subset, this is a strong indicator of the upswing of Chinese tourists consumption. 👉 Finally the fast growing gray market in China is also a form of purchases outside China. As reported by Shirley Zhao in her article last week for Bloomberg News, Dewu, which is estimated to capture 75% of the luxury gray market in China, sold $358 million of Louis Vuitton goods in the first half of 2024, which is over 14% of Louis Vuitton’s total estimated sales in China for the same period - see links in the comments. Rather than hastily downsizing their marketing investments in China, leading luxury brands recognize that while the location of Chinese luxury consumption may be shifting, it remains strategically critical to continue investing in the Chinese market, as Chinese consumers are still one of the most promising sources of growth for the global luxury industry. #China #Luxury #Branding #Growth #Market #BrandElevation #LuxuryMarket

  • Unternehmensseite von DLG (Digital Luxury Group) anzeigen, Grafik

    26.923 Follower:innen

    📃 New Report: DLG perspectives from China 1H2024 update   This report explores the recent updates in China's luxury market for the first half of 2024. It also delves into three major opportunities — E-commerce, CRM, and Chinese travellers — that brands can leverage to succeed amidst shifts in this market.   While most luxury companies have reported results below expectations in the Chinese market for the past quarter, we've observed a strong return of Chinese consumers, particularly the affluent ones, to the global market for luxury purchases. At DLG (Digital Luxury Group), we believe that despite the slowdown in the local market, Chinese consumers remain one of the most promising sources of growth, especially outside of China.   📥 Download the full report > https://lnkd.in/gWiZU7Gq Thanks to the contributions from Jacques Roizen, Pablo Mauron, and Mario Juárez.

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  • Unternehmensseite von DLG (Digital Luxury Group) anzeigen, Grafik

    26.923 Follower:innen

    DLG is delighted to announce the promotion of Benjamin Dubuc as Partner and Innovation Director, effective July 1, 2024. Since joining in 2019, Benjamin's impact as former Head of Search & Performance Media, combined with his people management skills and growth mindset, has successfully driven the Performance Media team and clients, contributing greatly to the development of the Geneva office. New Technolgy & SaaS ambition David Sadigh, Founder and CEO, states: "DLG's ambition is to build the leading SaaS business intelligence company for the luxury and lifestyle industries. Positioned at the forefront of Marketing Services and Data/AI, we have begun transitioning from a pure service business with over 40 clients under retainer to a SaaS-oriented product business model." Benjamin will play a key role in this newly created DLG entity. His responsibilities will include: • Identifying emerging customer needs in the luxury sector • Developing strategic MarTech product roadmaps • Leading the creation of intelligence tools for the luxury industry • Ensuring market-fit solutions through targeted marketing efforts Benjamin is now joining the DLG Partners team alongside Pablo Mauron, Iris Chan (陳淙韵), Dino Auciello, Benedicte Soteras, and Tina Chen, while taking on new responsibilities as Innovation Director. “Benjamin Dubuc adds: "I'm honored by the trust DLG has placed in me with this new Partner status. I am also thrilled to develop data-driven solutions that will help address key challenges faced by luxury brands today, enabling them to navigate the industry with greater efficiency."

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  • DLG (Digital Luxury Group) hat dies direkt geteilt

    Profil von Jacques Roizen anzeigen, Grafik

    Managing Director, China Consulting at Digital Luxury Group

    Perspective on how luxury brands should integrate Tmall in their China strategy: Tmall’s chairman recently said: “Our User First approach will prioritize user experience in business strategy and product design to drive retention and repeat purchases.” This intense focus on transactions, combined with the promotions that took place during June’s 618 festival may give luxury brands pause, as to whether a presence on Tmall still makes sense in the context of the brand elevation strategy many of them are pursuing. Far from dismissing Tmall, luxury brands should recognize and continue to leverage its multifaceted value for the following strategic reasons: 1. Brand Building: Tmall offers an unparalleled opportunity to shape brand perception and desirability among Chinese consumers, both online and offline. Luxury brands must recognize that 80% of their offline customers consult Tmall as part of their decision journey, making it a critical touchpoint for building brand equity. 2. Omnichannel Integration: Tmall's influence extends far beyond just driving online sales. In luxury, e-commerce often accounts for less than 10% of total China revenue. However, a strong Tmall presence can significantly impact offline desirability, when brands effectively leverage digital assets to present a cohesive brand experience. 3. Customer Acquisition: As the largest and most profitable e-commerce channel in China, Tmall is unmatched for acquiring new Chinese customers, both online and offline, inside AND outside China. While platforms like Douyin may offer reach, Tmall's remains bigger and its profitability is often 2-3 times higher, making it a far more strategic and sustainable long-term investment. 4. Controlling the Experience: Despite Tmall's growing focus on low prices, luxury brands maintain full control over their branded storefronts and prices, presenting an opportunity to showcase their brand universe authentically and to incorporate rich brand assets and storytelling – an area where many still have room for improvement. 5. Combating the Gray Market: A Tmall presence also allows luxury brands to provide an official and trustworthy alternative to parallel market vendors. Brands that fail to establish a strong Tmall presence risk ceding control to unauthorized third-party sellers. Luxury brands should avoid making the mistake to dismiss Tmall, and should instead adopt a strategic, data-driven approach to optimizing their presence and unlocking Tmall's full value. For almost two years already, DLG (Digital Luxury Group)’s Digital Acceleration Program has helped luxury brands, across all key categories, to optimize their digital operations in China, in order to elevate their brands, maximize their ROI, and accelerate their revenue. Getting it right has allowed our clients to increase their impact with Chinese customers online and offline, inside and outside China. Please reach out to Iris Chan (陳淙韵), Pablo Mauron or me, if you’d like to know more.

  • Unternehmensseite von DLG (Digital Luxury Group) anzeigen, Grafik

    26.923 Follower:innen

    DLG is proud to announce the promotion of Eloise Bonder-Devaux to the role of Head of Search & Performance Media and entry in the Geneva Management team as of July 1st. Eloise joined DLG in April 2020 as Performance Marketing Manager following successful years spent agency-side in France and in the UK, developing and implementing search strategies for international brands. She was then promoted to a Senior position in January 2023, co-leading the Search & Performance Media department of the agency ever since. In this key position, Eloise succeeds Benjamin Dubuc, whose new responsibilities within DLG will soon be announced as part of major agency developments. Eloise’s mission to continue driving her department forward will include:  • Designing and following the implementation of growth strategies for our luxury clients  • Managing the continuous refinement of the agency's search and performance offering (services, tools, and methodologies)  • Leading the performance media team, with an emphasis on the hiring, retention, and development of team members “Eloise has consistently proven herself as a top expert, an inspiring mentor, and a dedicated sparring partner for clients. Her rapid evolution in the company is a testament to our trust in her skills and potential,” says David Sadigh, Founder & CEO.

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  • DLG (Digital Luxury Group) hat dies direkt geteilt

    Profil von David Sadigh anzeigen, Grafik

    Founder & CEO at DLG (Digital Luxury Group)

    As Jean d'Ormesson would have said (RIP), "I despise honors and money, but I do not hate everything I despise..." 😁 - Congrats DLG China Team!

    Unternehmensseite von DLG (Digital Luxury Group) anzeigen, Grafik

    26.923 Follower:innen

    🥁Drumroll, please... 🏆DLG (Digital Luxury Group) just snatched the Special Prize at the 12th TopDigital Innovative Marketing Awards, thanks to its creative online content and Mini Program experience for TUMI's 2024 Lunar New Year Exclusive Collection. Of 3,307 entries, TUMI stood out as one of the few luxury brands to be recognised this year. 🔊“This award reflects DLG‘s decade-long expertise in crafting innovative digital experience in the Chinese market, enabling luxury and high-end brands to engage local consumers with resonating messages at the right moments,” said Pablo Mauron, Partner and Managing Director China at DLG (Digital Luxury Group). “We are grateful to have brand partners like TUMI. Their continuous ventures in the local market empower DLG and our team to excel and deliver high-quality services consistently.” 💖 Huge thanks to our team and colleagues from Tumi who helped us reach this sweet success. Stay tuned - more great things are on the horizon!

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  • DLG (Digital Luxury Group) hat dies direkt geteilt

    Unternehmensseite von DLG (Digital Luxury Group) anzeigen, Grafik

    26.923 Follower:innen

    🥁Drumroll, please... 🏆DLG (Digital Luxury Group) just snatched the Special Prize at the 12th TopDigital Innovative Marketing Awards, thanks to its creative online content and Mini Program experience for TUMI's 2024 Lunar New Year Exclusive Collection. Of 3,307 entries, TUMI stood out as one of the few luxury brands to be recognised this year. 🔊“This award reflects DLG‘s decade-long expertise in crafting innovative digital experience in the Chinese market, enabling luxury and high-end brands to engage local consumers with resonating messages at the right moments,” said Pablo Mauron, Partner and Managing Director China at DLG (Digital Luxury Group). “We are grateful to have brand partners like TUMI. Their continuous ventures in the local market empower DLG and our team to excel and deliver high-quality services consistently.” 💖 Huge thanks to our team and colleagues from Tumi who helped us reach this sweet success. Stay tuned - more great things are on the horizon!

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  • Unternehmensseite von DLG (Digital Luxury Group) anzeigen, Grafik

    26.923 Follower:innen

    🥁Drumroll, please... 🏆DLG (Digital Luxury Group) just snatched the Special Prize at the 12th TopDigital Innovative Marketing Awards, thanks to its creative online content and Mini Program experience for TUMI's 2024 Lunar New Year Exclusive Collection. Of 3,307 entries, TUMI stood out as one of the few luxury brands to be recognised this year. 🔊“This award reflects DLG‘s decade-long expertise in crafting innovative digital experience in the Chinese market, enabling luxury and high-end brands to engage local consumers with resonating messages at the right moments,” said Pablo Mauron, Partner and Managing Director China at DLG (Digital Luxury Group). “We are grateful to have brand partners like TUMI. Their continuous ventures in the local market empower DLG and our team to excel and deliver high-quality services consistently.” 💖 Huge thanks to our team and colleagues from Tumi who helped us reach this sweet success. Stay tuned - more great things are on the horizon!

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  • DLG (Digital Luxury Group) hat dies direkt geteilt

    Profil von Jacques Roizen anzeigen, Grafik

    Managing Director, China Consulting at Digital Luxury Group

    Following an underwhelming first quarter in 2024, there has been much discussion about the supposed “decline” of the Chinese luxury market. However, to fully grasp the state of the Chinese luxury market, it is crucial to differentiate how various market segments are faring against factors like the economic climate, the resumption of international travel, and brand efforts towards elevation, as these factors impact luxury houses in China in vastly different ways, depending on their positioning, scale of operations, and target clientele. It’s with that perspective in mind, that I accepted Jing Zhang and Julienna Law’s invitation to share my perspective for Jing Daily on today’s luxury market in China, with great support from Pablo Mauron, Iris Chan (陳淙韵) and Mario Juárez of DLG (Digital Luxury Group). Please reach out, if you’d like to discuss this in more details or comment below. #China #Digital #Luxury #Branding #Growth #Market #BrandElevation #LuxuryMarket

    Opinion: 5 categories shaping China’s luxury landscape

    Opinion: 5 categories shaping China’s luxury landscape

    jingdaily.com

  • DLG (Digital Luxury Group) hat dies direkt geteilt

    Profil von Jacques Roizen anzeigen, Grafik

    Managing Director, China Consulting at Digital Luxury Group

    Let’s be clear, Tmall's discount strategy hurts beauty brands' profitability. The world's top beauty brands are facing significant challenges in China due to Tmall 's current focus on fighting the rise of Douyin and PinDuoDuo. While Tmall may tout impressive Gross Merchandise Value (GMV) figures, this metric no longer reflects the true performance of brands on the platform. The issue lies in the surge of returns and order cancellations on Tmall over the past 12 months. This is primarily driven by the platform's aggressive use of discount coupons, which shoppers exploit by making purchases solely to meet the coupon thresholds and then canceling a large portion of their orders. For example, during this year's 618 festival, Ralph Lauren saw 70% of its Tmall GMV canceled and 15% returned. This trend is affecting many beauty brands, leading to a significant disconnect between their GMV growth and actual net revenue - see examples below. Furthermore, Tmall has shifted its focus away from the full-price 5/20 gifting festival, instead allocating more resources to its heavy discount focused 6/18 event. This has forced many brands, especially in the beauty category, to refocus their entire Q2 strategy towards 6/18's deep discounts and promotions. While Tmall's year-over-year GMV from May 1 to June 10 may be stronger, the actual online net revenue and profitability of brands during this period, and therefore in Q2, is likely to be disappointing. The bottom line: 👉 GMV figures are no longer a reliable indicator of performance, regardless of all the PR you can expect from Tmall in the coming days. 👉 The rise in returns and cancellations, coupled with Tmall's emphasis on deep discounts, has severely impacted the online profitability of leading beauty brands in China. 👉 Tmall's strategy to protect its market share is unlikely to succeed, but it will likely harm the profitability of both Tmall and its brand partners. 👉 Douyin unfortunately offers no salvation: beyond its hyper transactional nature, its contribution margin, usually below 20%, renders it the least profitable channel in China, far below Tmall, which usually offers beauty brands a contribution margin of 45%. What brands should do: 👉 Resist Tmall’s encouragements to discount - it’s unsustainable! 👉 Evaluate the cost and benefits of participating in coupons scheme. 👉 Closely optimize performance marketing investments to maximize ROI and net revenue. 👉 Evaluate the actual profitability of Douyin, which is unlikely to fully compensate for any decline on Tmall. DLG (Digital Luxury Group)’s China Digital Acceleration program was designed to help global brands navigate the Chinese digital ecosystem and accelerate their performance in China by elevating their brand, maximizing ROI, and accelerating net revenue. Please reach out to Iris Chan (陳淙韵), Pablo Mauron or me to find out more. #China #Beauty #Growth #Markets #Marketing #eCommerce #Sales #MarketPlaces #DigitalMarketing #Economics

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