Shipping policy

We offer a Standard (Threshold) Delivery or White Glove Delivery service level. Please review the shipping service levels and policies below: 

With Threshold delivery, the delivery team will deliver your boxed furniture to your door or first dry area, garage, or lobby/service area of a high-rise building. In some cases, the boxed furniture may not fit easily through your front door- so these pieces may be left at your front door or we recommend that you instruct them to bring any oversized pieces to a covered/dry space when they're unloading off of the truck. 

With White Glove service, the 2-man delivery team will carry your new furniture into your home, move into your room of choice, unwrap and set up, then haul away any packaging & debris. We recommend booking White Glove for all sofa beds, leather orders, and larger pieces. Please note that White Glove Delivery includes no more than two flights of stairs and there will need to be a clear moving path into the living space for your new furniture.

Delivery appointments are scheduled M-F between the hours of 8am-6pm. A 4 hour window will be provided and in some cases, you will receive a confirmed day for delivery with an updated timeframe for delivery the day prior. 

*If there are more than two full flights of stairs in your home or building, please email us to review and we will confirm any additional charges that will need to be approved for your delivery.

Shipping charges are non-refundable.