![Happy Returns, a UPS Company](https://cdn.statically.io/img/cdn.shopify.com/app-store/listing_images/24ac54c830db4d6fe2cf146c2cae1819/icon/CKGsw7f0lu8CEAE=.png)
Happy Returns, a UPS Company
- Pricing
-
$500/month
- Rating
- 3.0 (30)
- Developer
- Happy Returns
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We make returns beautiful for shoppers, merchants, and the planet.
We provide end-to-end returns solutions through a unique combination of returns software and reverse logistics. Through our nationwide network of Return Bar locations, we delight shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are aggregated and shipped using reusable totes, reducing costs for merchants and increasing sustainability by reducing cardboard waste and carbon emissions.
- Automate returns and exchanges via a branded return portal
- Customize return reasons and refund methods, apply policy rules automatically
- Retain revenue with Return Shopping and one-click exchanges
- Save on return shipping with our expansive network of Return Bars
- Utilize powerful real-time returns tracking and reporting directly in Shopify
Pricing
External charges may be billed by Happy Returns separately from your Shopify invoice. Learn more
Plus
$500 / month
Shipping charges may apply
- Branded returns portal
- Return Shopping
- Language localization
- Analytics & reporting
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (30)
Happy Returns has limited options to prevent fraudulent returns from impacting your business. You will have the option to auto-approve all exchange and refunds, or manually approve all exchanges and refunds. In addition to limited features, agents at the return bars do not verify the items that are being returned. If you use the return bar, you will receive items purchased from the Salvation Army, or items that appear to be stolen from a lost and found school pile. Work on your tech, Happy Returns.
Terrible experience. They charge you left and right for payment fees. Very very rude people working there. They simply do not care about the Customer. We are NOT Recommending this APP to Anyone if you don´t want to lose time get some alternative.
As a larger DTC Brand, HappyReturns is more than just an app, they're a wonderful partner. Technically speaking, integration with Shopify was easy and seamless (about a day of configuration work). Their onboarding team is fantastic (Hope is the best) and helped us through trickier technical implementation with our ERP/WMS. After the installation is what really matters, though. HappyReturns Return Bars, Returnista Apps, and mail rates have help save us materially save on carrier fees, labor, and customer service time. If you're a retailer of any appreciable size, you absolutely must be looking at this service.
HappyReturns allows my customer to return & exchange with ease! I've used HR for years and the feedback from my customers means the world to us! They also have customizations to the portal as well as an array of reporting to choose from!
As others have said, being a free model if you're a PayPal customer makes this app very appealing and frankly it functions well once set in place. I feel it's on a good trajectory to be great as long as PP continues to add features and I'm overall please with the app so far. As with most complex app processes, it takes some work to get setup properly and if you have a 3rd party to integrate with, it will take having some knowledge on your side to make it work well. You cannot count on Happy Returns support to know your specific integration needs, so its up to you as the merchant to take the responsibility to customize and integrate to your expectations. I find it works well when setup properly and overall provides a very intuitive experience for my customers.
Support
Happy Returns can answer any questions you have about Happy Returns, a UPS Company.
Developer
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