The Buffalo News App 12+

It doesn’t work. Call center useless!

I’ve been a subscriber for 30 years, and I have the same problems as another reviewer.
All I receive in the E Edition or BN Blitz when I click on a headline, is a photo and a black background with ads! It rarely worked in years previous, and now it is useless.
I called and was told to delete and re-install Apps.
I did. Nothing. I informed the operator that it still didn’t work.
Operator then asked for my password, I reluctantly gave it to her. She then told me my login was fine. That I needed to change permissions to allow cookies on my I-Phone. I wasn’t sure where that was in my settings, but she was NO help.
Said it must be “my phone”, and that she couldn’t spend anymore time helping me, as she had 33 people waiting in her queue! UNRESOLVED!
It hasn’t worked properly since before the NFL draft. I am going to ask for a credit. New ownership; poor service and quality.

Lack of bug fixes make this a terrible app.

Very unstable app. Crashes if there are a lot of photos or if I scroll down browsing through the articles. Very frustrating and should be updated often. **update** it’s actually gotten worse since the previous day, now I can’t look at any photos or open sports story’s. If this is a ploy to push paper sales you may be on to something because this is trash. **another update** this app is awful. Basically if I don’t read the E-edition, I can’t read anything at all. Now I get the headlines and when I click on it, it’s just a black screen with ads. I’m hoping it’s because no one is working due to corona! ***third update*** took some time off, come back a few months later and it’s even worse. Before the app would crash but now I can’t find any sections. And I want to read the news but man this app is awful.
****lets go do a forth update**** they changed the platform of the app to make it like a feed. Ok, maybe some progress. The update signed me out, I forgot my password ana what do you know, there’s no option to reset the password smh. Idk why I bother after all these years.

Developer Response ,

I apologize for the frustration, please contact digital support at 800-777-8640, for help with digital access and assistance with resetting the password.

Mixed Fealungs

Good for immediate news. I like the ability to play every article as audio should you choose. The price is listening to a single commercial but otherwise you receive the entire article. The computer voice sounds real but mispronounces some words…seems it should be schooled for common things like reading the call letters of local TV stations as letters and not turning them into words…wivb is not a word nor pronounced wiv b. Can you say
W I V B instead? And some stories sit on the front pages for multiple days. And betting ads look just like sports stories and some articles repeat side by side…why twice on the same line?

But you do get the full articles of what the app presents (not a summary) and that’s why I use the app daily.