Sherwin-Williams Color Expert‪™‬ 4+

Keep the search icon perpetual (it should never disappear no matter which page of the app you’re in).

Hey Anthony J, Thanks for your feedback. We'll take this into consideration as we develop future updates and enhancements to the app.

Color snap is easier to navigate, is better at identifying what is/is not a wall, and is much more flexible than this app. The color selection and matching in color snap seems more accurate, will match anything in the photo, and allows to manually select colors in the photo as needed; this app will only color match things it can “identify” and there is not manually adjusting anything. If it can’t identify anything in the photo (e.g. if you use a photo of an empty room without the floor prominently visible) it just gives you an error message and does nothing.

In the photos I tested, it failed to identify features like wood trims/railings/etc, a brick fireplace, and countertops. It not only won’t provide color suggestions based on the wood features, but ‘paints over’ them entirely. It wouldn’t color match the brick fireplace, and would give an error message for most photos where it was visible. It would attempt to identify and color match the countertop, but would then ‘paint over’ large portions of it.

Can’t for the life of me understand why you wouldn’t add what this app is attempting to do as a feature in the existing color snap app instead of launching this as a separate, stand alone app. It’s not a bad idea but I’m not keeping two different Sherwin Williams color selecting/matching apps on my device and color snap is without question the more useful of the two.

Hi Shoover, we appreciate your feedback and understand the frustration. We value your input and will look into this further to help prioritize improvements. Feel free to reach out to
colorexpertapp@sherwin.com with any additional feedback for our product team.

This may be better once I get the hang of it but so far it has not accepted any of the photos to “visualize” the color. Also, why did they come out with an entirely new/separate app from the original? Very confusing and frustrating as your average Jane retail consumer. Both apps are a bit clunky but color snap is better for just trying to see the color in your space which is really all I want. They need to get their stuff together at SW in app development and pick one and make it great.

Hi Naychan, we appreciate your feedback and understand your frustration. We value your input and will look into this further as we develop future updates and enhancements to the app. Feel free to contact customer support at colorexpertapp@sherwin.com with any additional feedback for our product team.