Habio - Daily Habit Tracker 4+

SERIOUSLY STOP NOW, DO NOT DOWNLOAD THIS APP!!!!
They make money based on a $1 3 day trial period, and if you forget to cancel in that window, they charge you $40 and NO MATTER WHAT they aren’t giving you that money back, jump through as many hoops as you want, they know what they’re doing. They’re scammers, and the people who work for them have sold out their hearts to a manipulative company, preying on people who wanna organize their life and in their responses from customer service, it’s all policy and no heart. This company is an example of how some businesses remove humanity for the sake of turning a profit, and the cost is actually a more cruel, heartless, disconnected world. With as many bad reviews as there are, I don’t know why they are allowed to stay on the market, and apple should cancel this app from the App Store. For as hard as the customer service team works to KEEP your money, they should call their department something other than customer service, because no one is getting any service. Everyone is getting screwed. You should be ashamed of yourself for putting some mediocre organization app out there just to scam people out of their hard earned money. I hope you find the heart in your chest and do something from that place, instead of your money chasing brains. Still, I wish you the best.

Hello!

We appreciate your feedback and apologize for any frustration you've experienced.

We take all reviews seriously and are constantly working to improve our services.

Please get in touch with us through support form in the application or via e-mail habio@support-team.app. We’ll try our best to help you with this concern.

Pease kindly include the ticket number #3YNHAE.

We send you our warmest wishes!

This app is a scam and should be removed from the App Store / banned from social media advertising. I wish I had seen the other reviews before signing up for a $10 2 week trial.

As soon as I saw the litany of complaints about fraudulent billing and difficulties canceling subscriptions, I immediately submitted a cancelation request through the app and emailed their CS team. While the app does show you a confirmation screen upon submitting your cancelation request, the app itself does not update to show a static message about your canceled status. Because of this limitation, I asked their CS team to confirm receipt of my cancelation request. Since then, I’ve gotten days of drawn out, unhelpful responses asking why I wanted to cancel, then advising me to submit an inquiry from a different email address because they were not able to locate an account associated with my current one. What a joke- I replied with a copy of the subscription confirmation email sent to that same “unknown” address. I’m fully prepared to report any fraudulent charges after my trial ends to my credit card company, and hope I don’t have to change my credit card number entirely to escape this sham of a company.

Hi!

We're sorry to hear about your experience and frustrations - that's not what we aim for.

If you need any assistance with canceling or have any further concerns, please feel free to reach out to our customer support team for help via habio@support-team.app.

We truly value your feedback and are always looking to improve.

I’m another person who had the rug pulled out from under them with their billing practices. I signed up for a 14-Day free trial and about three days in found it wasn’t for me. Upon sign up, you’re told that you’ll receive a reminder email before your trial is up that you’ll be moved to a paid subscription. The day before my trial ended, they took the money and THEN emailed me and said my trial was up the following day. I wrote support and asked for my money back for the reasons I detailed here. They responded six days later telling me my subscription was cancelled (which I had already done at this point) and that I won’t be charged anymore. I responded and thanked them for that and inquired about the refund and no response. This was going on three weeks ago. I encourage folks who have had a similar experience to let the Better Business Bureau, the FTC, and econsumer dot gov know. No matter the efficacy of an app like this, taking money from people actively trying to improve their capacity for executive function is incredibly sinister. It’s preying on the very thing people using this app are seeking help with.

EDIT: I’ve been told that their Money-Back Policy does not cover my request…

We apologize for the negative experience you had with our billing practices. We strive to provide transparent and fair policies for our users, and we appreciate your feedback to help us improve. Thank you for bringing this to our attention, and we will work to address the issues you have raised. Please get in touch with us through support form or via e-mail habio@support-team.app.