Getaround - Car rental 4+

I want to share my experience with Getaround Rent-A-Car. Initially, they had extremely high booking fees, sometimes as much as 50% of the total rental cost, with no alternative booking options. While they have since removed these exorbitant booking fees, other issues persist. One major concern is their rental insurance fees. I understand that car rentals are more expensive on weekends, but adding a 60% insurance increase on top of that is ridiculous. Additionally, there's a $50 deposit, which I have never seen refunded. In contrast, I recently rented a car from Hertz, located in the same parking garage as Getaround, for a weekend (Thursday to Tuesday). The cost was comparable to a six-hour rental on a Saturday with Getaround, but the insurance was only $12 a day, and the deposit was returned within three business days. Considering the high costs and unreliable service with Getaround, it’s becoming increasingly frustrating. Not only are you not guaranteed a clean or well-maintained car, but there's also no assurance that a replacement will be available if needed. Nowadays, I only use Getaround if I need a car by the hour for an emergency or last-minute situation. This review is not intended to bash Getaround, but to highlight the changes and ongoing issues with their service. Getaround needs to address these concerns if they want to retain customers.

Hello, thank you for your message.
We're very sorry to hear about your experience using Getaround. Kindly reach out via https://getaround.com/contact so we can check your account. Or edit your comment and add your rental ID.
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I just deleted my account after 2 rentals and one weird experience with customer service. Did you know that the app let you book a car for 2hrs, but for a slot that already started? like you select 12pm till 2pm and before accepting you go get your stuff ready, when you finalize your booking it’s 12:20. The app actually lets you book, but with a start time 12 and expected return 2pm !! Yep if you think like me that what counts is the pick up time , it’s not ! So I returned the car 30mins later and I got fined $50 for late return + another hour of rental.
And she you discuss with the customer service they basically say that you should read the rules and FAQ ! You book and pay for 2 hrs but you should only ride 1:40mins, yep that is the rule! Too bad you didn’t know.
Apart from that the app and rental is very convenient, the price is expensive and never what is advertised! Like all my rentals were advertised $2/hr $32/day and I paid for 2hrs $60 my first rental and $42 my second (+$66 late fees) … that’s what I call a trap !
I will try another app.

Hello, thank you for your message.
We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.

Have a nice day.

If I could give this app NO STARS I would but America doesn’t do HONESTY. I rented this vehicle (for a week) when TWO DAYS into the rental period the car started making a LOUD noise upon acceleration with SLUGGISH acceleration (or ability to maintain speed)so much so that I called to report it on that Friday (I had gotten the car on the previous Wednesday). The person on the phone acknowledged hearing the sound and even suggested I might END the rental right then if needed. I decided to wait to see if I could get through the rental period because I needed to work. I had been renting for MONTHS previously through Hertz but their billing practices caused Me to end our relationship and I guess I had gotten “spoiled” by the fact that Hertz’s vehicles are of MUCH BETTER QUALITY. The guy (Dwight -a supervisor from Getaround) was on My social media during the TWO WEEKS it took for them to DECIDE that they weee going to KEEP MY MONEY though I returned the vehicle on a Monday versus the designated Wednesday. Oh yeah, I had returned the vehicle at 55% (versus the 60% I picked it up at) fuel and their system billed Me within MINUTES of Me returning the car. This company is like ANY OTHER, they want your MONEY. What they give You will NOT be to the proper standard. BEWARE!!!

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