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Customer Review
Reviewed in the United States on January 7, 2024
I received this for Christmas. When I charged the first battery for 24 hours and put it in the gun, it read one bar. I then retried charging and still reads one bar, which gives 30-60 seconds of use at best. I then tried second battery. Having the same problem with it. The lights come on on the charger components suggesting it is charging but either the charger is not working, the batteries are not holding charge or the machine is crap. Whatever it is, I have to now do some effort despite spending $350 to get a working item for something that was supposed to be better than other brands. So much for that.
**Update** When i tried to return, Amazon sent me to the Therabody site. They were a disaster. After email and chat, I was told send a video, so I did immediately, during which they ended the chat! I had to re-initiate through email, where they asked me for my mailing address and phone number, and that I "qualified for warranty" and they would send a label (of note, I was speaking to a center NOT in US). After I sent my info, I never heard anything again. I then investigated a return through Amazon, which is WHY I ordered through Amazon - I have NO IDEA why Amazon directed me to a sham/scam customer service site who now will give out my personal information when I pressed "Initiate return". But when I pressed the defective/damaged option Amazon gave in my orders, I immediately was given the opportunity to print out a return label. Amazon did send me a follow up email asking if my contacting the Therabody Company was successful, and I gave that an absolute NO on every question. I would love to have a working device as when I get the 30 seconds of charge, it's great, but I am so scared by this experience that I cannot trust that I would receive another defective product and have to take a break from this emotional trauma.
**Update** When i tried to return, Amazon sent me to the Therabody site. They were a disaster. After email and chat, I was told send a video, so I did immediately, during which they ended the chat! I had to re-initiate through email, where they asked me for my mailing address and phone number, and that I "qualified for warranty" and they would send a label (of note, I was speaking to a center NOT in US). After I sent my info, I never heard anything again. I then investigated a return through Amazon, which is WHY I ordered through Amazon - I have NO IDEA why Amazon directed me to a sham/scam customer service site who now will give out my personal information when I pressed "Initiate return". But when I pressed the defective/damaged option Amazon gave in my orders, I immediately was given the opportunity to print out a return label. Amazon did send me a follow up email asking if my contacting the Therabody Company was successful, and I gave that an absolute NO on every question. I would love to have a working device as when I get the 30 seconds of charge, it's great, but I am so scared by this experience that I cannot trust that I would receive another defective product and have to take a break from this emotional trauma.
I received this for Christmas. When I charged the first battery for 24 hours and put it in the gun, it read one bar. I then retried charging and still reads one bar, which gives 30-60 seconds of use at best. I then tried second battery. Having the same problem with it. The lights come on on the charger components suggesting it is charging but either the charger is not working, the batteries are not holding charge or the machine is crap. Whatever it is, I have to now do some effort despite spending $350 to get a working item for something that was supposed to be better than other brands. So much for that.
**Update** When i tried to return, Amazon sent me to the Therabody site. They were a disaster. After email and chat, I was told send a video, so I did immediately, during which they ended the chat! I had to re-initiate through email, where they asked me for my mailing address and phone number, and that I "qualified for warranty" and they would send a label (of note, I was speaking to a center NOT in US). After I sent my info, I never heard anything again. I then investigated a return through Amazon, which is WHY I ordered through Amazon - I have NO IDEA why Amazon directed me to a sham/scam customer service site who now will give out my personal information when I pressed "Initiate return". But when I pressed the defective/damaged option Amazon gave in my orders, I immediately was given the opportunity to print out a return label. Amazon did send me a follow up email asking if my contacting the Therabody Company was successful, and I gave that an absolute NO on every question. I would love to have a working device as when I get the 30 seconds of charge, it's great, but I am so scared by this experience that I cannot trust that I would receive another defective product and have to take a break from this emotional trauma.
**Update** When i tried to return, Amazon sent me to the Therabody site. They were a disaster. After email and chat, I was told send a video, so I did immediately, during which they ended the chat! I had to re-initiate through email, where they asked me for my mailing address and phone number, and that I "qualified for warranty" and they would send a label (of note, I was speaking to a center NOT in US). After I sent my info, I never heard anything again. I then investigated a return through Amazon, which is WHY I ordered through Amazon - I have NO IDEA why Amazon directed me to a sham/scam customer service site who now will give out my personal information when I pressed "Initiate return". But when I pressed the defective/damaged option Amazon gave in my orders, I immediately was given the opportunity to print out a return label. Amazon did send me a follow up email asking if my contacting the Therabody Company was successful, and I gave that an absolute NO on every question. I would love to have a working device as when I get the 30 seconds of charge, it's great, but I am so scared by this experience that I cannot trust that I would receive another defective product and have to take a break from this emotional trauma.
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