UPDATE: SENIOR MANAGER REACHED OUT AND THEY SEND A WHOLE NEW UNIT! I think it just initially got the no go zones incorrect and after the fall it was messed up. The company made it right and replaced it. I actually love this thing. I even went back and bought a wet dry vac since customer service stepped up! I have faith in DREAME PRODUCTS THEY ARE BOUJIE
First run this thing did great! Second run fell down steps. Now I’ve had nothing but problems! I wish I could show you this log of events! Mop pads fall off, bumper stuck error 6 times a cycle’. Does not self empty! It is JUNK JUNK JUNK! Customer service is not helpful. They message you back like they are. Tell you to do a factory resent then just recommend you send back to Amazon wait 30 plus days for a refund! Absolute horse crap!!! I’m furious!
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This item: dreame L10s Pro Ultra Heat Robot Vacuum and Mop Combo, Mop Extend, 7000Pa Suction, Auto Robot Care and Maintenance, 136°F Hot Water Mop Self-Cleaning, Obstacle Avoidance, Ideal for Hair, Carpets
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Reviews with images
Updated review!!! They sent me an entire new unit!! ♥️
UPDATE: SENIOR MANAGER REACHED OUT AND THEY SEND A WHOLE NEW UNIT! I think it just initially got the no go zones incorrect and after the fall it was messed up. The company made it right and replaced it. I actually love this thing. I even went back and bought a wet dry vac since customer service stepped up! I have faith in DREAME PRODUCTS THEY ARE BOUJIEFirst run this thing did great! Second run fell down steps. Now I’ve had nothing but problems! I wish I could show you this log of events! Mop pads fall off, bumper stuck error 6 times a cycle’. Does not self empty! It is JUNK JUNK JUNK! Customer service is not helpful. They message you back like they are. Tell you to do a factory resent then just recommend you send back to Amazon wait 30 plus days for a refund! Absolute horse crap!!! I’m furious!
Top reviews from the United States
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Reviewed in the United States on July 16, 2024
First run this thing did great! Second run fell down steps. Now I’ve had nothing but problems! I wish I could show you this log of events! Mop pads fall off, bumper stuck error 6 times a cycle’. Does not self empty! It is JUNK JUNK JUNK! Customer service is not helpful. They message you back like they are. Tell you to do a factory resent then just recommend you send back to Amazon wait 30 plus days for a refund! Absolute horse crap!!! I’m furious!
Updated review!!! They sent me an entire new unit!! ♥️
Reviewed in the United States on July 16, 2024
UPDATE: SENIOR MANAGER REACHED OUT AND THEY SEND A WHOLE NEW UNIT! I think it just initially got the no go zones incorrect and after the fall it was messed up. The company made it right and replaced it. I actually love this thing. I even went back and bought a wet dry vac since customer service stepped up! I have faith in DREAME PRODUCTS THEY ARE BOUJIEReviewed in the United States on July 16, 2024
First run this thing did great! Second run fell down steps. Now I’ve had nothing but problems! I wish I could show you this log of events! Mop pads fall off, bumper stuck error 6 times a cycle’. Does not self empty! It is JUNK JUNK JUNK! Customer service is not helpful. They message you back like they are. Tell you to do a factory resent then just recommend you send back to Amazon wait 30 plus days for a refund! Absolute horse crap!!! I’m furious!
Images in this review
Reviewed in the United States on May 20, 2024
2024-25 robot vacuum goes too....lol for me, I'm glad I waited on this and purchased the heated model of the Dreame L10s because this is everything the non-heated version needed. I wish it came in a different color but this model is going to be the sweet spot if you can afford it. Timely to setup and self-educate but who doesn't enjoy getting to know new tech?! When it came to my rugs in the bathroom it got a little confusing and took twice as long to clean as it should have and it was a little loud while working on the carpet but in all honesty, I thought it would be that loud by default everywhere since this is my first one so ultimately it's quiet and sounds tolerable while being home lol. Good thing my entire 2bd 1100SF Apt is hardwood, so going forward I will remove the small rugs. I think next year more models will have better mop washes that rinse while cleaning but this is the best one out so far! I hope that future versions with better with HomeKit but I can use shortcuts to start a clean using siri.
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Reviewed in the United States on May 25, 2024
Reviewed in the United States on May 29, 2024
I bought the dreame l10s ultra and it was great at first. Then it stopped pulling the hair and debris out of the robot into the bin The suction was not strong enough to pull everything it picked up out of the robot and then it would get clogged up and start rolling up the hair and leaving around the house on the carpets. So I decided to switch over to this one and have had zero issues in the last 2 weeks. Absolutely love it. The water tank in the dirty tank usually last about 3 days and I have it running every night while I'm asleep. This unit is extremely quiet and does a fantastic job. if you set it to do deep clean It almost looks like a maid came in and clean the house no joke. It avoids getting stuck like the Roomba i7 Plus that I had before waste of money on that one. You will not be disappointed with spending this kind of money on a robot vacuum definitely worth it. One recommendation would be to empty the dirty tank as quickly as possible because it does build up an odor quickly Even though your floors are clean I think it's the soap that they use it's sours.
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Reviewed in the United States on July 26, 2024
Top reviews from other countries
Trevor
Impressive amount of technology in this vacuum, does a great job, easy setup
Reviewed in Canada on July 7, 2024
Trevor
Reviewed in Canada on July 7, 2024
The most complicated part of setting this up was actually unpacking the vacuum and the home base. There are multiple pieces of tape that have to be removed and various clear pieces of plastic covering the numerous sensors this vacuum uses that have to be removed. Once I had everything unpacked and the home base plugged in, I downloaded and installed the app. In the manual it instructs you to fully charge the vacuum prior to use but I wanted to see how this worked. The first thing that surprised me was that it actually speaks...I wasn't expecting that (never had a talking vacuum before). The next thing that surprised me was how meticulously it mapped the level of the house I set this up on. I decided to use it in the lower level. The vacuum took over 30 minutes to map the area. I had one spot where it was just a little too tight to get around some furniture, but I later fixed that. It was very impressive how it mapped the entire area which consisted of a bedroom (it even mapped under the bed) a bathroom, a workout area and a recreation room. It was perfect, even including the type of flooring. I then asked it to clean while set on maximum and it started to do its thing. About 20 minutes into the job, it announced its battery was low and that it was returning to its base to charge. It docked perfectly and dumped itself into the station and started charging. Awesome!
The next day I asked it to clean again. This time while it was cleaning, I decided I did not like where the homebase was, so I unplugged and relocated it. When it had finished, it went to where the base had been, and searched the area thoroughly when it didn't find the dock there. I thought at that point it would simply error and shut down, but instead it began searching the level for the base and found it after about 5 minutes. It then docked and dumped itself again and has not had any issue finding the new base location since. Again, awesome!
After a couple days, I moved the furniture just enough for it to reach the spot it couldn't. The next time it ran it actually discovered it could get into that area, mapped it - adding it to the map in the app - and cleaned the area. The technology in this would make even the best self-driving car envious!
Maintenance on the unit includes what you do on a typical vacuum plus some extras. The typical maintenance includes changing the bag when it is full, removing long hair that gets tangled in the power brush and front pivot wheel, plus cleaning out the dirty water tank if you use the mopping function. Not so typical maintenance includes wiping down the numerous sensors and replacing the whisker sweep and mop heads when it needs it. None of this is difficult or time consuming to do.
The vacuum does a good of cleaning I have it set to maximum power when vacuuming and to the standard mopping setting which works really well. It has started to save me time too. When we first started using this, I would sit and watch it to see what it did, so it really didn't save me any time. Now I just tell it to clean and let it go do its thing. On maximum it is not quiet, but not overly loud either. I can hear it from one floor away, but not two. There is a quiet setting, but we really don't have a need for that, so I just leave it on maximum. It is not a cheap device, so the longer it lasts is important for when it comes to value for money. I do recommend this vacuum.
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Mr. and Mrs. Apoc
Expensive but the price does make the difference
Reviewed in Canada on July 5, 2024
Mr. and Mrs. Apoc
Reviewed in Canada on July 5, 2024
One thing to note is the lack of remote, everything has to be done with the app. I personally don't care but obviously this mean the robot will have access to the internet. The app is easy to install and use, a QR code can easily add the vacuum to it, but you need to create an account. Everything is free, I don't think there is any kind of paid option.
I used both vacuum and mop features, they can be used together or separately and it also detect carpets to not mop them but also vacuum with more power on them. If it somehow wrongly detect a carpet or miss one, you can manually add them on the map. This map is also very well made, detecting walls and other obstacles, even being able to guess what type of room each ones are. You can also add areas the vacuum won't go, in my case it was detecting a TV table shelve as floor and could probably enter.
Using this map, you can let it do its thing or give it a room order, clean only a specific room and even tell it what kind of floor each room are made of, affecting in which direction it will clean and probably some other variables. You can even use the camera in it to watch in real time what it is doing, it is not on by default, you need to activate it but it also allow it to take pictures when it find something in the way and you can check on the map what is it. Why did the vacuum miss a spot? Was it your dog or cat in the way? Your kid left some toys? You'll know.
I could go on and on about every little features, I was really blown away how many options and features it has compared to my old basic one. I would guess that all Dreame ( Dreametech ) models have similar features like this. One thing particular about this one, the Pro Ultra, is the hot-water mopping, you can tell it how wet or dry to leave the floor but on the default one it dry pretty quickly and looking at the water it clean quite well considering it uses water only. As far as I could tell the soap is used only to clean the mop and it cleans it quite often, each room or two depending on the size.
While I'm into that subject, you don't have to touch the vacuum at all once it's configured, it will empty itself automatically into the base when done, both dust and water. You simply need to empty the waste water when done and add more clean water in the other container. There is also a bag to change from time to time. So it means you'll need to buy more bags and soap, you get very little soap included, while everything else is good for a while but some parts will need to be changed someday, the manual has all the info about how often everything should be changed or cleaned.
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CarleyG
Excellent!
Reviewed in Canada on July 11, 2024Halim
The Dreame L10s Pro has impressive suction and mopping capabilities
Reviewed in Canada on July 7, 2024
Halim
Reviewed in Canada on July 7, 2024
One of the coolest features is its self-cleaning mops. It uses hot water to clean the mops and dries them with hot air, ensuring they're always ready for the next cleaning session. The robot is smart enough to know when the mops and floors are particularly dirty, so it mops them twice to make sure everything is sparkling clean.
The app that comes with it is very user-friendly. I can customize cleaning routines, select specific rooms or floors to clean, and even activate the camera remotely. It also provides real-time cleaning progress updates, including alerts and snapshots of any obstacles the robot encounters. The robot uses LiDAR and a camera to create an accurate map of my home, which I can edit as needed.
The robot does a great job avoiding objects and navigating around small obstacles. It also has the ability to recognize and adjust its cleaning approach for different floor types like carpet, tile, and hardwood. It avoids falling down stairs, which gives me peace of mind.
The Dreame L10s Pro has impressive suction and mopping capabilities, making it highly effective at dealing with dirt and pet hair. The heated water and extendable mop pads are particularly useful for cleaning those tricky areas.
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Lupo
Rubbish - absolute waste of hard earned money and even poorer after sales support
Reviewed in Canada on June 27, 2024