*See 10 day UPDATE below.
I have five indoor dogs, one (Belgian Malinois) of which is a heavy shredder periodically. Currently, we have snow accumulation in my area (Tennessee). So hair and wet paw tracks are an issue. I have trained my dogs to the “wet feet” command. Upon entering from outside during wet weather periods, I would state “wet feet” and they would sit and wait for me to clean/wipe their feet/paws. Further, the amount of grit and debris carried in from outside in their paws (x 4 per dog) is unbelievable! When you have as many dogs as I do, this can wreak havoc on your back; and especially at my age of 64 years. lol. So, between the grit, wet/muddy tracks, and hair-you spend much time and effort cleaning multiple times throughout each day-wiping feet, sweeping/vacuuming, mopping.
Since acquiring this robot, if it’s terribly nasty-wet outside, I still do the “wet feet“ drill, but only if it’s excessively nasty out. My guys come inside onto an absorbent rug, then go about their way. Dried tracks on the floor are no longer a problem. I have scheduled robot cleanings twice per day-(1) midday vacuuming and light mopping in rooms where dogs are, and (2), all rooms vacuuming and mopping at the end of the day (approx 9 pm) when dogs are inside/gone to bed for the night. Then I also have a deep cleaning scheduled for all rooms once per week at 9 pm.
The setup and app is not convoluted at all. I suggest you just take the time to review the app and familiarize yourself with it-setup your schedules based on your needs, then setup any shortcuts you might need in the interim of routine schedules. Initially, it seems overwhelming, but it’s really not.
I currently have one shortcut set for “pet tracks” and if my guys have tracked and it isn’t in close proximity of my scheduled cleaning time(s), I activate this shortcut and it does a quick vacuuming and mopping of the rooms where my dogs are allowed and have tracked wet/muddy prints. You can setup shortcuts based on your needs per room/zone. The options and pros are voluminous and I’m still learning and adjusting as I go.
What I don’t like at all is the cleaning solution situation. You can only use the specified solution per Dreame-and I’m mostly ok with that EXCEPT it is out of stock-everywhere. Another and equally important thing, you have to replace the entire solution container when you run out. There’s no refilling of the container. I find that to be unfortunate in the amount of plastic accumulated and trashed in the environment with each empty container, and most assuredly, more expensive. The solution container should be one capable of being refilled. I’m tempted to remove one star for this, but the robot in and off itself truly deserves 5 stars. That said, SHAME ON DREAME for their (1), failure in their cleaning solution design not being environmentally friendly, and (2), failure to have the cleaning solution available and in stock. If you’re going to design it so only your cleaning solution can be used-then ensure it’s available to your customers for goodness sake! Dreame really dropped the ball, holistically, with the cleaning solution situation.
Absent my gripe about the cleaning solution situation- is this robot worth it? It is expensive, by all means; but yes! It is absolutely worth it. It’s been a real back-saving and quality of life improvement for me.
PS. In advance, please forgive any typos as I did this review on my phone with autocorrect, which typically has a mind if it’s own.
*UPDATE *
Almost two weeks into using this robot daily, at a minimum-my life is soooo much easier and my floors are clean. As I have five dogs and it’s wet, winter weather here in Tennessee, I have tweaked the scheduled cleanings due to the nasty wet weather right nite-regular cleanings five days per week and deep cleanings two days per week. I continue to use the shortcut for pet tracks intermittently, for wet tracked paws. I haven’t had my Bissell multi-surface floor cleaner out one time since. Now, does this robot clean deeply like I would? No. But it’s pretty dang close. There’s a few spots in my house it can’t get to such as under my sofa, under the coffee table, my pedestal dining table feet…those are things which will have to be moved under any circumstances to clean underneath. That’s ok.
Since this robot was so expensive, I did purchase the 2-year extended warranty for added peace of mind. I was really on the fence with this robot and one of the Roborock’s (7+) and ended up going with this one. No regrets thus far…At all.
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Reviews with images
Good hardware let down by software
The L20 is one of the only two robots currently on the market that purport to be able to keep medium-pile carpets/rugs dry. The other is the Roomba J9+ Combo (also J7 variant by extension). I got both and pitted them head-to-head.The other unique goal of the L20 is edge mopping. On that, it largely succeeds. The edge mopping has been very effective and reliable, just doesn't get corners as well as it could. It's second only to the Braava M6 in this regard.However, my biggest issue with the L20 is that it can't lift its mop pads high enough to clear medium-pile rugs/carpet, which is why it also offers the ability to drop the pads off at the dock. The problem with the drop-off idea is that there are many cases where it needs to cross carpet or rugs to get to a place to mop. In order to reach those places, it lifts instead of leaves the mops to traverse the rug. So after mopping around the toilet, it drags that pad across the rug to get back to the station. If I put a no-mop zone around the rug, then the bathroom will be "unreachable". The other-related issue is that, even though it detects carpet well, instead of backing off it, it just spins 180 deg wiping its spinning pads on the edge of the carpet. Workaround is to manually create a carpet zone that is about 6" larger all around than the real carpet. This is overly difficult because, even though the main map shows the detected carpet, it disappears when you go to add a carpet zone. So it becomes a tedious back and forth process of trial and error to get the zone right.Here are additional issues I have with the L20: 1. Carpet vacuuming performance is sub-par. In my embedded rice test, it picked up 42%, and 52% in intensive carpet mode (but took twice as long). Roomba J9+ picked up 64%. S9+ picked up 74%, as another reference point. 2. On hard-floor vacuuming, the side brush spins too fast flicking light-weight debris into areas it already covered, so doesn't get picked up. J9 does this too. S9+ excels here. 3. Mopping performance is sub-par. I did four separate mopping tests and L20 consistently took more passes to clean the mess than J9+ with Smart Scrub. M6 took even less than J9+. 4. The manual recommends only putting the base station on tile or marble. I only have hardwood or carpet. 5. The recommended/required maintenance defeats the purpose of the auto-mop washing, unless you really need to mop more than 500 sf at a time. You're supposed to empty the dirty water bin after every run. You need to refill the clean water 4x as often as the Roomba (determined by careful consumptions measurements after mopping the same floor). You're supposed to replace the pads after 1-3 months. The bottom of the base station where the pads are cleaned gets nasty, so that needs to be cleaned out regularly too. 6. If your floor can't tolerate cleaning solution, such as a Swedish Finish, then the pad washing won't be very effective without solution. It will just be a cold water rinse. 7. It won't go under bed skirts or drapes. To LiDAR these are impenetrable barriers. Also, glass doors make mess of the maps, so have to go in and edit those. Generally, the J9 mapping is much more accurate. See pics. 8. If you set a no-mop zone and send it to vac+mop, you would think it would just vacuum in the no-mop zone. It doesn't. Won't go in there at all, unless you set it to "mop after vac", which isn't an available mode for shortcuts. 9. In general, the app experience is not good. It seems like there are a lot of options, but there are a lot of restrictions, so it's complicated to figure out how to get it to do what you need. It takes way more inputs to do what you want than it should. 10. Voice control with Google Assistant is too limited. You can only tell it to clean rooms that are named with pre-selected names (not custom names), and there is a very limited selection of pre-selected names. Can't launch favorites or zones with voice. 11. There's a low hum that goes on for hours while it dries the mop pads. 12. It doesn't recognize cords when there is low contrast (dark card on dark floor or light cord on light floor). It hoisted itself on to the cord of a plugged-in canister vac to the point of its wheels being off the ground. To its credit it freed itself, but rather forcefully. If it was a table lamp, it might have been pulled off. 13. If you ever stand near it while it's working, it will map your legs, and even if you've moved quite some time (minutes) before it reaches that spot, it will clean around that spot as if you were still there, unnecessarily missing coverage. 14. Involved procedure to clean a room not reachable from base. You first have to tell it to clean everywhere from the base, then pause it, carry it to the target room, then resume it. It will then spend some time roaming around to figure out where it is, tell you it's failed to locate, then stat cleaning. When it's done cleaning, it will roam around for a while trying to find a path to the base station, then I have to fish it out from wherever it ended up… usually under the bed. Roomba, on the other hand, just pick it up, put it in the room, press the button. It will immediately clean the room and return to where it started when done.Here's what I do like: 1. Relatively quiet, both bot and station. 2. Unlike the SW, HW seems high quality. 3. Like all LiDAR bots, it navigates well in the dark, including object avoidance. 4. Edge mopping works well and has been useful in real life. 5. The app comes with a nice Android widget, allowing quick access to shortcuts. 6. The app can run on Windows 11 via the Windows Subsystem for Android. This allows for a nice big screen to work with maps. 7. Wheels don't slip when mopping. 8. Has a spot-clean button, which is a lot more efficient then going into app and setting a zone. 9. Cleans up close to objects it recognizes, for example it gets all the debris tracked in from shoes left at the door, without sucking up shoelaces. If I had the risk of pet waste in the house, this would probably not be so good, but I appreciate the aggressiveness for my situation. 10. Good battery life, about 1000 sf for vac+mop. Same as J9.
