Gartner names Twilio a Leader in CPaaS for the second time
The 2024 Gartner® Magic Quadrant™ for CPaaS recognizes Twilio’s ability to execute and completeness of vision.
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
![Twilio positioning on Magic Quadrant for CPaaS Twilio positioning on Magic Quadrant for CPaaS](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/products/cpaas/gartner-magic-cuadrant/2024/gartner-2024-report_hero-homepage_twilio.png/_jcr_content/renditions/compressed-original.webp)
Now open
Twilio’s AI Startup Searchlight 2.0
We’re looking for startups at the forefront of innovation with emerging AI technologies and Twilio. Winners will be featured online, awarded credits, and more!
![We’re looking for startups at the forefront of innovation with emerging AI technologies and Twilio. Winners will be featured online, awarded credits, and more! We’re looking for startups at the forefront of innovation with emerging AI technologies and Twilio. Winners will be featured online, awarded credits, and more!](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/solutions/all-solutions/startup-searchlight/Twilio%E2%80%99s%20AI%20Startup%20Searchlight%202.0-white.png/_jcr_content/renditions/compressed-original.webp)
![We’re looking for startups at the forefront of innovation with emerging AI technologies and Twilio. Winners will be featured online, awarded credits, and more! We’re looking for startups at the forefront of innovation with emerging AI technologies and Twilio. Winners will be featured online, awarded credits, and more!](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/solutions/all-solutions/startup-searchlight/Twilio%E2%80%99s%20AI%20Startup%20Searchlight%202.0-white.png/_jcr_content/renditions/compressed-original.webp)
Twilio named a CCaaS Leader in 2024 IDC MarketScape report
Read the excerpt to see why Twilio was named a Leader in the Contact Center as a Service (CCaaS) software space.
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
![IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report IDC MarketScape Worldwide Contact Center-as-a-Service Applications Software 2024 report](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/other/landing-pages/h-l/idc-ccaas-report-2024/twilio_idc-marketscape-graph_hero.png/_jcr_content/renditions/compressed-original.webp)
Calculate the ROI of purpose-built authentication
Our new Forrester Consulting ROI calculator, based on the commissioned TEI study, helps businesses estimate their benefits with Twilio Verify for user authentication.
![](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
![](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/other/landing-pages/d-g/forrester-report/hero_TEI-Report-2024_Twilio.png/_jcr_content/renditions/compressed-original.webp)
2024
State of Customer Engagement Report
From AI to individualization, check out the top trends shaping customer engagement this year and beyond.
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)
![2024 State of customer engagement this year and beyond 2024 State of customer engagement this year and beyond](https://cdn.statically.io/img/twilio.com/content/dam/twilio-com/global/en/other/state-of-customer-engagement-report/2024/hero-hp-state-of-customer-engagement-report-2024.png/_jcr_content/renditions/compressed-original.webp)