Mario Martinez
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Pointless app, can sign in but when I go to link reservation the page shows all the options with no place to enter the information. Was trying to check in early, but this app feels incomplete. Update: once in the resort, was able to use the app. But for wanting to preload the reservation to schedule activities, could not do it. Hence 4 stars.
27 people found this review helpful
Hey Mario! This sounds like something our support team can help you with. Will you please send us a message from the app? Head to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form. We'll get right on it!
Jason Polites
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App hangs (sometimes) if you try to add guest names to a reservation. Doesn't save the reservation anywhere (you have to continuously "retrieve" it using the original confirmation code). Constantly forgets you're logged in and asks for you to sign in again. Pages often just don't load. I mean.. honestly.. just don't bother having an app. Focus on making a great mobile website if you can't do both.
10 people found this review helpful
Hi Jason! The Aulani Resort mobile app doesn't include a Family & Friends section. Jump over to the My Disney Experience mobile app or disneyworld.com to update your Family & Friends list. If you still aren't able to update your Family & Friends for your resort reservation, send us a message in the app by heading to the Preferences (☰) tab, selecti
Adrienne C
Terrible! It won't let me link a Reservation nor reserve a spa treatment. Uninstalled hoping that would work - No! I just kept having the same issue. I tried getting off their wifi and back on my data - that didn't work either. For the amount of money people spend on everything Disney they can do way better than this. It's like they hired some beginners college students to do the app. Might I suggest a better map and navigation platform, and the ability to also make reservations at restaurants.
29 people found this review helpful
Hey Adrienne! This sounds like something our support team can help you with. Will you please send us a message from the app? Head to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form. We'll get right on it!